ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ARRIVES IN 3-5 BUSINESS DAYS w/Expedited Shipping! Standard shipping arrives in 5-8 business days. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported
See more
Sold by -Bookworm-
[{"displayPrice":"$56.99","priceAmount":56.99,"currencySymbol":"$","integerValue":"56","decimalSeparator":".","fractionalValue":"99","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"fqiVSg8yfH71e4sqlgqplgozhgzQmk6LGDKf%2Bcyr0HhC5ycggzC%2FAvFO0KbAOI5bZguN2qUtI78wsJarNtj6SrCpatPHV2USkkHm6RyiusKQzw9w16qNGjVjpeor8A3GWmTdqN%2Ff27TotXfHo6rnoQ%3D%3D","locale":"en-US","buyingOptionType":"NEW"},{"displayPrice":"$54.11","priceAmount":54.11,"currencySymbol":"$","integerValue":"54","decimalSeparator":".","fractionalValue":"11","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"4JAOTTnF0Q6en5gtvzVjZ4lvABK7fIgNfO0b38smg8gXwDlnhsWP4oCmkuc1o0I9mGHZwR5tb6m%2FQuAER4MSFiT7wsoGebhjyVSjjzBWrnMi0uVriE45%2BAI9YMOhgjwhpQB07%2FH5urTOLMG5UAX24SpEihUB0qdtWcBDp9i%2FILOlSQ1KGeGL6Nutib769N7A","locale":"en-US","buyingOptionType":"USED"},{"displayPrice":"$37.32","priceAmount":37.32,"currencySymbol":"$","integerValue":"37","decimalSeparator":".","fractionalValue":"32","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":null,"locale":"en-US","buyingOptionType":"RENTAL"}]
$$56.99 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$56.99
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
ADD TO LIST
Available at a lower price from other sellers that may not offer free Prime shipping.
SELL ON AMAZON
Share this product with friends
Text Message
WhatsApp
Copy
press and hold to copy
Email
Facebook
Twitter
Pinterest
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Join or create book clubs
Choose books together
Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free. Explore Amazon Book Clubs
Inspire a love of reading with Amazon Book Box for Kids
Discover delightful children''s books with Amazon Book Box, a subscription that delivers new books every 1, 2, or 3 months — new Amazon Book Box Prime customers receive 15% off your first box. Learn more.
Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Frequently bought together

+
+
Choose items to buy together.
Buy all three: $107.48
$56.99
$25.00
$25.49
Some of these items ship sooner than the others.
Total price:
To see our price, add these items to your cart.

Frequently bought together

by The Stationery Office
$56.99
FREE Shipping
In Stock.
Ships from and sold by Amazon.com.
by Van Haren Publishing
$25.00
In stock soon.
Order it now.
Ships from and sold by Amazon.com.
by Mr Christopher Scordo
$25.49
FREE Shipping
In Stock.
Ships from and sold by Amazon.com.
Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Book details

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Description

Product Description



ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

“ITIL Foundation” is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

About the Author

Privatized from HMSO in 1996, TSO has a 200-year inheritance of secure, no-fail delivery to Her Majesty''s Government and Parliament and it is the largest publisher in the UK by volume, publishing over 15,000 titles a year.

Product information

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Videos

Help others learn more about this product by uploading a video!
Upload video
Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Customers who bought this item also bought

Related posts

Customer reviews

4.7 out of 54.7 out of 5
677 global ratings

Top reviews from the United States

J_C
4.0 out of 5 starsVerified Purchase
Definitive ITIL v4 foundations training and reference. Not too dry.
Reviewed in the United States on May 13, 2019
It is pretty comprehensive. It is easy-to-understand and most concepts and terminology are explained well. It, along with drills on my phone prepared me to pass the exam. I have notes below, but please don''t take the criticisms as meaning that it is "bad" or that I didn''t... See more
It is pretty comprehensive. It is easy-to-understand and most concepts and terminology are explained well. It, along with drills on my phone prepared me to pass the exam. I have notes below, but please don''t take the criticisms as meaning that it is "bad" or that I didn''t find it worthwhile or sufficient to prep me for the exam. It was both worthwhile and sufficient.

Criticisms:
- kindle does not display images too well.
- The "hexagonal" charts in the book are awfully similar to each other, they should be differently shaped to differentiate them in people''s minds, there is zero reason for them to all be hexagonal.
- Table of Contents on kindle is not granular enough. I need to get to section 5.2.1 but can only get to chapter 5. This is important because ITIL is something where people want to reference sections quickly. My physical book from v2 has post-it tabs for thumb indexing, and a kindle needs the same.
- I found the car-rental examples to not really be worthwhile; they were pretty juvenile. But the car-rental company was cutely named "Axle" kinda like Axelos. The authors really should go back to the restaurant simile used in previous versions.
- some sections can get a bit preachy with "should" statements.
- some sections seem to have shoehorned in some trendy concepts such as blockchain. I do think that the views of cloud service were reasonably well thought-out, if still feeling a bit "bolted on".
- the cost and effort to perform some suggested actions is ignored, for example "collaboration" and "continuous improvement" is everyone''s responsibility, but when performing team members are filling out forms to submit an idea to the register for continuous improvement, or when holding collaboration meetings, they are not being productive at their primary jobs. This is a cost that must be called out.
- It could really do better differentiating some similar terms such as [SVS, SVC, Value Stream], [Availability Management 5.2, Capacity and Performance Management 5.2.3, Service Level Management 5.2.15] ,[Deployment Management 5.3.1 vs. Release Management 5.2.9]
- It talks about having Service Provider''s SLAs be about "outcomes" (5.2.15.1). This SLA section is in direct opposition to the tenet (found everywhere else in the book) that outcomes are the responsibility of Service Consumers (not the Service Provider).
- In an attempt to be complete, some of the later sections seem to be bulked out by including lists of how a particular management practice fits into the value chain with "heat maps" in hexagonal graphs. This is really not worthwhile except as a reference.

Still, if you want to pass the exam, buy it, read it, drill, sit for the exam, you''ll do well.
45 people found this helpful
Helpful
Report
GEEB
5.0 out of 5 starsVerified Purchase
ITIL 4 - The Return of the Jedi or The Empire Strikes back?
Reviewed in the United States on March 12, 2019
As an ITIL Expert and certified trainer I took the TTT to get involve and learn about the update of ITIL 4. This book it''s a comprehensive but straight to the point mandatory reference to know about ITIL 4. Authors also include a lot of examples and references to other IT... See more
As an ITIL Expert and certified trainer I took the TTT to get involve and learn about the update of ITIL 4. This book it''s a comprehensive but straight to the point mandatory reference to know about ITIL 4. Authors also include a lot of examples and references to other IT Best Pratices.
37 people found this helpful
Helpful
Report
Rebalene
5.0 out of 5 starsVerified Purchase
Combined with practice tests - will help you pass
Reviewed in the United States on June 10, 2019
I read this book, used the ITIL Foundations v4 app, and also bought 6 practice tests on Udemy. This combination helped me pass the test. The book format is helpful to make reading it less tedious. Towards the end of my studying, I just did practice tests and reviewed the... See more
I read this book, used the ITIL Foundations v4 app, and also bought 6 practice tests on Udemy. This combination helped me pass the test. The book format is helpful to make reading it less tedious. Towards the end of my studying, I just did practice tests and reviewed the concepts in more detail by looking them up in the book.
19 people found this helpful
Helpful
Report
Mya's Dad
1.0 out of 5 starsVerified Purchase
DO NOT BUY
Reviewed in the United States on August 5, 2020
This book was either rushed to market or not reviewed before it was published. It is loaded with grammatical errors and the page numbering is backwards. Chapter test question page 77. When creating question 10, they continued the indention from the previous question... See more
This book was either rushed to market or not reviewed before it was published. It is loaded with grammatical errors and the page numbering is backwards.
Chapter test question page 77. When creating question 10, they continued the indention from the previous question leading to answers E. F. G. and H. The correct answer doesn''t correspond to the lettering.
Example sentence from page 86, "Before start accessing the services and methods..."
I''m requesting a refund and wouldn''t recommend this book.
9 people found this helpful
Helpful
Report
Richard B. Rutledge's look iilw
1.0 out of 5 starsVerified Purchase
BEWARE OF WHAT YOU ARE MISSING
Reviewed in the United States on December 28, 2020
(First sentence is the edited portion) >> THIS WAS ON WINDOWS, someone else said it did this on MAC only, not Windows--well it does it on Windows too: This Kindle edition DOES NOT WORK WELL AT ALL with Kindle. I was planning my daily studies based on a measly 131 clicks... See more
(First sentence is the edited portion) >> THIS WAS ON WINDOWS, someone else said it did this on MAC only, not Windows--well it does it on Windows too: This Kindle edition DOES NOT WORK WELL AT ALL with Kindle. I was planning my daily studies based on a measly 131 clicks from cover to cover. I started a new chapter today; and decided to back click to something and realized that this book MISSED OVER 70% of EVERY SINGLE CHAPTER when scrolling FORWARD (as MOST NORMAL PEOPLE do). However, when scrolling BACKWARDS, one will notice that it only displays the first 5 or 6 pages of a chapter. I THOUGHT this book was awfully small and concise. THIS WAS LEADING ME TOWARDS A FAILING GRADE--AT THEIR FAULT, NOT MINE. Burn a tree--buy the hard copy so you can readily tell if any pages have been ripped out (which is the EQUIVALENT to just jumping past pages in an e-reader). (Second edit: If one were to make notes on the missing pages, those notes will NOT show up, and trying to page mark them does not work. It is as if the files internal page markers (library links or whatever) are messed up and it has no idea where it is in the scheme of things so it just jumps to the next chapter when it loses track--this could be an actual AMAZON SERVER ISSUE (Hello--Amazon are you reading this??).)
4 people found this helpful
Helpful
Report
CJ Tek
5.0 out of 5 starsVerified Purchase
Self Study ITIL Prep
Reviewed in the United States on April 1, 2021
Decided to update my training and certification requirements. I''m starting with the ITIL 4 course. The price difference is nominal across the various website, but purchase from Amazon as opposed to the others because it would arrive faster. The pages are coated, which... See more
Decided to update my training and certification requirements. I''m starting with the ITIL 4 course. The price difference is nominal across the various website, but purchase from Amazon as opposed to the others because it would arrive faster. The pages are coated, which makes highlighting difficult but post- it notes and sticky tabs are your friend. I personally like the book arrangement with general text to introducing concept, key messages, definition, sub story, and summary.
2 people found this helpful
Helpful
Report
Felicia
5.0 out of 5 starsVerified Purchase
A must for passing the test
Reviewed in the United States on June 30, 2019
This book helped me pass the v4 test, there is also an app you can download if you want a more condensed version. I will say that in order to pass the test you do need a good understanding of the concepts and definitions.
8 people found this helpful
Helpful
Report
Kornel S. Gyalokay
3.0 out of 5 starsVerified Purchase
Content is Great, but Poorly Organized
Reviewed in the United States on September 9, 2021
I like what ITIL v4 is trying to communicate (great content and refreshingly relevant for 2021 ITSM), but I am frustrated by the poorly organized way in which portions of the material is presented (especially Chapter 4 which is new content). Its lacking clear definitions... See more
I like what ITIL v4 is trying to communicate (great content and refreshingly relevant for 2021 ITSM), but I am frustrated by the poorly organized way in which portions of the material is presented (especially Chapter 4 which is new content). Its lacking clear definitions (to provide footing) for key concepts like the Service Value System as it relates to Service Value Chain as it relates to Service Value Streams. Its as if someone was in a rush and didn''t plan through the material, just listed a bunch of inputs and outputs.
Thankfully Google searches help fill in the blanks, but its just sad that the official training material is lacking such vital data/relational knowledge/visuals (perhaps knowledge groupings) to help the reader grasp the concepts (building one idea on foundation of another).
Helpful
Report

Top reviews from other countries

Average Joe
1.0 out of 5 starsVerified Purchase
ITIL v3 with buzzwords. Pathetic attempt.
Reviewed in the United Kingdom on October 6, 2019
Get an ITILv3 book and add all the buzzwords that came up since it was published. Surely there will be plenty. And this book doesn''t disappoint when it comes to the style of bulls****ing its readers. Blockchain was mentioned a few times for absolutely no reasons at all....See more
Get an ITILv3 book and add all the buzzwords that came up since it was published. Surely there will be plenty. And this book doesn''t disappoint when it comes to the style of bulls****ing its readers. Blockchain was mentioned a few times for absolutely no reasons at all. Cloud computing, AI. It''s like someone got a PowerPoint presentation on ITILv4 and had to convert that into a book. Expect several useless paragraphs and little content. A total waste of time.
7 people found this helpful
Report
Mark Scott
5.0 out of 5 starsVerified Purchase
A good introduction to ITIL4 and will h elp you pass the foundation paper
Reviewed in the United Kingdom on April 25, 2019
This is not the ITIL official guidance however as a resource for passing the foundation paper it works well, however there may be changes before the official library is released.
7 people found this helpful
Report
Donfor
5.0 out of 5 starsVerified Purchase
ITIL from starter level
Reviewed in the United Kingdom on July 28, 2020
Thankfully every ITIL required Definitions included. Enjoying how ITIL is used by I.T. Service Management. Personally, once I finish reading, I''ll make an attempt at ITIL Foundation Exam. Very well written, from ITIL Starters Level, myself included.
One person found this helpful
Report
Papa K
5.0 out of 5 starsVerified Purchase
Good book for the modern IT challenges...
Reviewed in the United Kingdom on August 6, 2019
Great overview of ITIL 4. Definitely required if you are intending to modernise your organisation operations or taking the Foundation exam.
3 people found this helpful
Report
Average Joe
4.0 out of 5 starsVerified Purchase
Easy to follow ITIL 4 Foundation guide
Reviewed in the United Kingdom on January 12, 2020
Easy to follow ITIL 4 Foundation guide on a boring subject. It''s a book, not alot more to say.
One person found this helpful
Report
See all reviews
Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Customers who viewed this item also viewed

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Explore similar books

Tags that will help you discover similar books. 15 tags
Results for: 
Where do clickable book tags come from?

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale

ITIL discount Foundation, outlet sale ITIL (ITIL 4 Foundation) outlet sale